August 17, 2021

Question(s) of the Week: Does your crew greet every visitor to your station?  Greet  visitors with something like, “Good morning Chief Whiteshirt, I’m Firefighter Salty, welcome to Station 3.”, it works to instill more pride in themselves, the station and leave a positive impression with the visitor.  For more on this concept, check out the “Three Name Rule” by L. David Marquet. 

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